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Before you open an account with 499apps, these terms set out exactly what we expect from you and what you can expect from us — covering account access, wallet transactions, and how disputes are handled. Access to 499apps depends on your local law and eligible regions.
These terms form the agreement between you and 499apps the moment you complete account registration. They cover every interaction you have with the platform — from your first bKash deposit to how you navigate the lobby, raise a support request, or close your account. We update these terms when our services change, and we will notify you through your registered account before material changes take effect. Continued use of the platform after that notice means you accept the revised terms. If any section of these terms conflicts with local law in your jurisdiction, that section is read down to the minimum extent required by law; the rest of the terms remain in force. Your account wallet — whether funded through bKash, Upay, or another configured route — is subject to the transaction rules in the payments section of these terms. We do not hold funds on your behalf beyond what is needed to settle open activity. All amounts shown in your account are in the currency configured for your region. If you have questions about how a specific clause applies to your situation, contact our support team through the channels listed on this page before proceeding.
These terms govern how you create, verify, and maintain your 499apps account. This includes login credentials, identity checks required at registration, and the conditions under which access may be suspended or closed. Access eligibility depends on your local law and region.
Deposits and withdrawals processed through configured payment routes — including bKash and Upay — fall within these terms. Transaction limits, processing steps, and dispute procedures are all covered here. We do not set the processing rules of third-party payment providers.
Game content supplied by studios available in the 499apps lobby, promotional notices published in your account area, and support materials on this site are covered by these terms. We are responsible for what we publish; we are not responsible for content on external sites we link to.
Payment processors, mobile wallet providers, and any external service you reach from 499apps operate under their own terms. We are not a party to those agreements. If a third-party service changes its rules or availability, that is outside the scope of what these terms can address.
You have several practical rights under this agreement that you can act on directly through your account. If you believe a transaction record is incorrect, open the transaction history section of your account and check the entry against your bKash or Upay statement — if there is a discrepancy, raise it with support and we will investigate. You can update your contact details, preferred language, and communication preferences from the account settings page at any time. If you want to know what information we hold about your account, submit a request through the support channel and we will respond within the timeframe set out in our data handling policy. Closing your account is also your right — contact support, confirm your identity, and we will process the closure and return any unsettled wallet balance through your registered payment route. These rights apply to eligible account holders in supported regions; availability depends on local law.
Access your full transaction history from the account dashboard. Each entry shows the payment route used, the amount, and the status. If an entry looks wrong, note the reference number before contacting support.
Update your name, contact number, or email directly in account settings. Changes to identity documents used for verification require a support request and may need re-verification depending on your region.
Submit a data request through the support channel. We will confirm what information we hold and provide it in a readable format within the period stated in our data handling policy.
Contact support to initiate closure. After identity confirmation, we process the request and return any remaining wallet balance through your registered payment route, subject to any open activity being settled first.
Open the chat widget from any page on the 499apps site. Describe your terms-related question and a support agent will respond. Available through the site interface during published operating windows.
Submit a written query through the support form in your account area. Include your account reference and the specific clause or transaction you are asking about. We respond to the email address registered on your account.
The Help Centre on the 499apps site covers common terms questions including account closure, transaction disputes, and data requests. Check there first — many queries are answered without needing to contact the team directly.
We collect only the information needed to operate your account — registration details, transaction records, and support history. We do not sell your data to third parties. Retention periods follow the requirements of applicable law in your eligible region.
We use cookies to keep your session active, remember your language preference, and understand how the site is used in aggregate. You can manage cookie preferences through the banner shown on your first visit or through your browser settings at any time.
Your account is protected by the login credentials you set at registration. We recommend using a unique password not shared with other services. If you suspect unauthorised access, contact support immediately and we will help you secure the account.
If you want to request a correction to data we hold, ask about retention, or raise a concern about how your information is used, contact support with your account reference. We handle these requests in line with the data handling policy published on this site.
Access to 499apps depends on your local law and eligible regions. If you are in Bangladesh and your region is supported, these terms apply to your account from the moment you register. Check the eligibility information shown during account creation for your specific situation.
We notify you through your registered account before material changes take effect. If you continue using the platform after that notice, you are accepting the updated terms. If you do not agree with a change, you can close your account before the new terms come into force.
Yes. Open your transaction history, locate the entry in question, and note the reference number. Then contact support through live chat or the account support form. We investigate and respond within the timeframe set out in the payments section of these terms.
Contact support, confirm your identity, and request closure. We process the request and return any unsettled wallet balance through your registered payment route — bKash, Upay, or whichever route is active on your account — once any open activity is settled.
We hold your registration details, transaction history, and support correspondence. To see exactly what we have, submit a data request through the support channel with your account reference. We respond within the period stated in our data handling policy.
No. bKash, Upay, and other payment providers operate under their own terms and conditions. Our terms cover how we handle your account wallet and transaction records on our side. For questions about a provider's own rules, contact that provider directly.