Sports / Slots
At 499apps, we take your personal data seriously. This policy explains exactly what information we gather when you open an account, make a deposit through bKash or Upay, or browse the lobby — and how we keep that information under your control. Access and eligibility depend on your local law and eligible regions.
When you create an account on 499apps, we collect the details you submit during registration — your name, email address, contact number and the payment method you choose to fund your wallet. If you deposit through bKash or Upay, we record transaction references to match your account activity with your wallet history. We do not store your full mobile banking PIN or password; those stay with your payment provider. We also collect standard technical data: device type, browser version, IP address and session timestamps. This helps us understand how the platform performs on your mobile and flag unusual login patterns early. Cookie data is gathered through your browser to maintain session continuity, remember language preferences and measure which sections of the lobby you visit most. We do not sell your personal information to third parties. Data shared with payment processors — such as bKash or Upay — is limited to what those services need to confirm and complete a transaction. Retention periods vary by data category: account registration records are kept while your account remains active and for a reasonable period after closure, in line with applicable law. Where local law in Bangladesh requires us to disclose data to a competent authority, we comply with that requirement. You can request a summary of the data we hold about you at any time through our published support routes.
This policy covers everything that happens within your 499apps account and on this website. It does not extend to third-party services you reach through links we carry, including external payment apps or provider portals. Understanding the boundary helps you know exactly who is responsible for which data.
All data you submit when opening, verifying or updating your 499apps account falls within this policy. That includes your login credentials, wallet connection steps and any identity check details you provide through the account area.
Deposit and withdrawal records processed through your 499apps wallet are covered here. We log transaction references from bKash and Upay to reconcile your account balance. The payment apps themselves operate under their own separate privacy terms.
Your in-lobby navigation, game category visits — slots, live tables, crash games — and session duration data are collected under this policy to improve how the platform performs on your mobile device and to personalise your lobby view.
Links to game studios, external sports data feeds or partner services take you outside 499apps. Once you leave our domain, their own privacy policies apply. We do not control or take responsibility for how those third parties handle your data.
You have real, actionable options over the data we hold on your account. Log into your 499apps account and go to account settings to review the personal details we have on file — your registered name, contact number and linked payment method. If any detail is incorrect, you can update it directly from that screen or raise a correction request through our support route. If you want to know the full scope of data we hold, send a written request through the contact paths listed in the support section below; we will respond with a summary of your stored records. You also have the right to ask us to delete your account data where no legal obligation requires us to keep it. We will let you know if any retention requirement prevents a full deletion. Cookie preferences can be managed through your browser settings at any time without affecting your ability to access the lobby.
Open account settings inside your 499apps login to see the personal details currently stored. Check your registered contact number and the payment method linked to your wallet.
If your name, email or phone number needs updating, edit it in account settings or contact support. Corrections to payment-linked details may require a short verification step shown in the account area.
Send a written request through our published support route asking for a full summary of your stored data. We will reply with the categories of information we hold and how long each is retained.
Submit a deletion request through the contact route below. We will confirm which data can be removed immediately and advise if any record must be kept under applicable law before we finalise the closure.
If you have a specific question about how we handle your account data, or you want to exercise any right described in this policy, use the contact routes published on this site. We do not accept privacy requests through unofficial channels. Please include your registered account email so we can locate your records and respond accurately.
Send your privacy question or data request to our published support email address. Include your account username and the specific data matter you are raising so the team can pull your records and respond.
Open the live chat widget from within your logged-in account to speak with the support team directly. Use this route for straightforward account data questions or to start a correction request in real time.
The Help Centre accessible from your account dashboard lists the standard steps for data requests, correction forms and account closure. Follow the instructions shown there and submit through the form provided.
Account security and data handling are built into the 499apps platform at every step — from the moment you enter your bKash number on the deposit screen to the session token that keeps your login active. We use standard encryption on data in transit so your account details are not exposed in the network layer. Access to stored account records is restricted within our team on a need-to-know basis.
We use session cookies to keep you logged in and functional cookies to remember your lobby preferences. You can clear or block cookies from your mobile browser settings. Blocking certain cookies may affect how the account area loads on your device.
Account registration data is held while your account is active. After closure, we retain only what applicable law in Bangladesh requires. Transaction references tied to bKash or Upay payments are kept for the period required by financial record-keeping obligations.
Your account is protected by the login credentials you set at registration. We detect unusual session activity by device type and IP pattern. If a login looks out of the ordinary, you may be asked to confirm access through the verification step shown on screen.
When we update this Privacy Policy in a material way, we will post a notice in the account area and update the version date at the top of this page. Continuing to use the platform after that date means you have seen the updated terms. You can request a copy of the current policy at any time through our support route.
These are the questions we receive most often about how your data is handled at 499apps. If your question is not covered here, use the support routes in the contact section above.
We collect your name, email address, phone number and the payment details you submit during registration. If you link bKash or Upay to your wallet, we store transaction reference numbers. We also collect browser and device data for session management and security monitoring.
We share only the minimum information those payment services need to process a deposit or withdrawal — typically a transaction reference and your account identifier. We do not send them your full account profile, browsing history or game activity. Each payment provider operates under its own privacy terms.
Log into your account and open account settings to review your registered details. To request a full data summary or correct a field you cannot edit yourself, contact the support team through the email or live chat route published on this site. Include your account username in the message.
We hold registration data while your account is active. After closure, retention depends on what applicable law requires — financial transaction records tied to bKash or Upay payments are kept for the legally required period. We will tell you the applicable retention term when you submit a closure request.
Yes, you can submit a deletion request through the support routes listed on this page. We will process it and confirm which records have been removed. Where local law or financial regulation requires us to retain certain data, we will explain that before completing the deletion.
No. Once you follow a link away from the 499apps domain — to a game studio portal, an external payment app or any partner site — that service's own privacy policy applies. We do not control how third parties handle your data outside our platform.