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At 499apps, we keep our legal framework straightforward so you know exactly what applies to your account and how we handle your information. Access and eligibility depend on your local law and the eligible regions we serve — read these terms before you open an account.
These terms govern your use of 499apps and the services accessible through your account. Jurisdiction matters here: your access to this platform, including deposit routes like bKash and Upay, depends on the laws applicable in your region and whether your location falls within our supported eligible areas. We do not make representations about legality in jurisdictions we have not confirmed. Where local law restricts or prohibits online account activity, those restrictions apply to you regardless of your ability to access the site technically. Your account agreement with us covers the platform as a whole — the lobby, your wallet balance, transaction records, and the support channels we publish. Any activity that conflicts with these terms, including use of payment methods outside our configured routes, falls outside what we can support. We update these terms when our services change or when applicable requirements shift. We will not use your information for purposes beyond what is stated in this policy, and we do not sell personal account data to third parties. If you have questions about how a specific rule applies to your bKash or Upay wallet activity, contact us through the support routes listed on this page.
Understanding exactly what falls under this policy helps you make informed decisions about your account. We draw a clear line between what we govern directly and what sits beyond our policy boundary — including third-party services that connect to your account.
This policy covers your login credentials, account verification steps, and session activity on 499apps. How you access your account — including device type and browser — falls within scope, and we hold records of account-level actions you take.
Deposits and withdrawals processed through our configured routes, including bKash and Upay, fall under this policy. We record transaction references on your account page. The payment provider's own terms also apply on their side of the transfer.
Game content from studios available in our lobby — Pragmatic Play, PlayStar, Bigtime Gaming, and JDB — is delivered under separate provider agreements. Our policy covers your access to that content, not the studio's own intellectual property terms.
Links or integrations that take you away from 499apps — including mobile wallet apps like bKash or Upay — operate under those services' own terms. We are not responsible for how third-party platforms handle your data once you leave our pages.
Your rights under this policy are real and actionable. You can review the transaction history tied to your account at any time through the signed-in account area — every bKash deposit and Upay transfer processed through our platform appears there with a reference number. If any detail on your account record looks incorrect, you can raise a correction request through our support channel and we will check it against our records. Asking questions about how your data is stored or used is always within your rights. We will respond through the same support route you used to contact us. If you decide you want to close your account, that request goes through support too — we will confirm the steps and what happens to your remaining wallet balance as part of that process. These are not bureaucratic steps we make difficult. They are actions you can take today from any mobile browser.
Open the account section while signed in to see your full transaction history, including bKash and Upay entries, session log references, and any account changes made over time.
If a name, contact detail, or transaction note on your account is wrong, contact support with the specific record you want corrected. We check it against our system and update it where the correction is valid.
Questions about how we store data, what we share, or how a specific term applies to your wallet activity — send those through our published support route and we will address them directly, not with a form response.
If you want to close your account, we handle that through support. We confirm what happens to your wallet balance and provide the steps to complete the request in a way that is clear and final.
Policy questions deserve a direct response. Use the contact routes published on this site to reach our team — do not use a channel not listed here, as we cannot verify or respond through unofficial paths.
The live chat link appears on every page of 499apps when you are signed in. Use it to ask about account terms, transaction records, or any policy point you need clarified quickly.
For detailed policy questions or written records of your query, use the email address listed in the support section of your account page. We respond in writing so you have a record of the exchange.
The help centre linked in your account area carries published answers to common policy questions, including topics around bKash wallet scope and Upay transaction terms. Check there first for standard queries.
We treat account data with care because your trust in how we store and use it is part of the service we provide. Here is how we approach the main areas that matter to you.
Information — including your contact details and transaction references from bKash and Upay activity — is stored on secured servers. We retain it for as long as your account is active and for the period required by applicable record-keeping obligations.
We use cookies to keep your session active, remember your language setting, and understand how pages are used so we can fix problems. You can adjust cookie preferences through your browser settings, though some functions require session cookies to work.
Your password and login credentials are your responsibility to keep secure. We do not ask for your password through chat or email. If you suspect your account has been accessed without your knowledge, contact support immediately through the live chat route.
To update stored personal details, correct a record, or ask how long we hold a specific data type, reach out through the email support route in your account area. We handle those requests individually and confirm the outcome in writing.
These are the questions we hear most often about our legal terms and how they apply to accounts in Bangladesh.
This policy applies to accounts where access is permitted under local law and within our eligible regions. Bangladesh visitors can read these terms to understand their rights, but eligibility depends on applicable local regulations at the time you access the platform.
We store a transaction reference, amount, date, and status for each bKash deposit processed through your account. You can see this in your signed-in account area. The bKash platform also holds its own record on their side under their separate terms.
You can contact us through the email support route to ask about data held on your account. We will review what can be removed given our record-keeping obligations and let you know what is possible. Some data tied to transaction records may need to be retained for a defined period.
Reach us through the live chat on the site or the email address listed in your account's support section. Describe the specific term and the action you think was applied incorrectly. We will check the record and respond with our findings in writing.
Our policy covers your access to lobby content from studios including Pragmatic Play, PlayStar, Bigtime Gaming, and JDB. The studios themselves hold separate intellectual property and licensing terms. Our policy governs your account and session activity, not the studios' own agreements.
If you request account closure, our support team will walk you through what happens to any remaining wallet balance before the account is closed. We confirm the process in writing through the support route you used to raise the request.